Refund & Cancellation Policy

We buy products in Korea on your behalf and ship them to Canada. We are not the manufacturer; we buy on the same terms as any other consumer. This is why an order cannot be cancelled after the deadline — by then it has already been placed in Korea. What you paid covers the purchasing service, international shipping, import handling and our service fee, plus GST (5%). A refund returns the full amount you paid, GST included.

If the participation threshold is not met by the planning close date, the group buy is cancelled and everything is refunded. Deposits are returned by Interac e-Transfer.

Request a cancellation before the order deadline and you will be refunded in full. Submit the request from My Page or through the contact form.

Orders cannot be cancelled or refunded after the deadline, because the order has already been placed with the supplier in Korea.

· A deadline may close early once the maximum quantity is reached. · A deadline may be adjusted at the operator's discretion. · The pickup date is an estimate and may change due to international shipping, customs, weather, or supplier circumstances. · We give as much notice as we can when a schedule changes. · An early close or a schedule change on its own is not grounds for a refund.

Shipping from Korea to Canada is our core service, so damage that happens in transit is our responsibility. · Report it within 48 hours of pickup, with photos. · We will arrange a replacement, a refund, or partial compensation at our discretion. Manufacturing defects and quality faults, by contrast, are the manufacturer's responsibility — we will help you reach them.

A reservation is cancelled automatically if the deposit is not paid in time. If you paid a deposit but did not pay the balance, the deposit is not refunded.

Refunds are sent by Interac e-Transfer and take 3–5 business days. Any points you used are returned to your balance.

Submit cancellation requests from My Page or through the contact page.