Terms of Service

KGONGOO is a group-buying agent. We buy products in Korea on your behalf and ship them safely to Canada. We handle the customs paperwork, import procedures and tax handling you would otherwise deal with yourself. We are not the manufacturer. We buy in Korea on the same terms as any other consumer, so we are not directly responsible for manufacturing defects or quality faults. We can, however, help put you in touch with the manufacturer or seller. We describe products (name, brand, manufacturer, specifications) as accurately as we can, but we cannot guarantee the information is complete. Please check a product carefully before you buy. KGONGOO is not the retail seller of these goods. We hold no inventory for resale — we buy in Korea on your behalf once orders have been gathered.

Shipping from Korea to Canada is our core service, so damage that happens in transit is our responsibility. · Report damage within 48 hours of pickup, with photos. · We will arrange a replacement, a refund, or partial compensation at our discretion.

· Planning: join the group buy (free, or with a deposit) · On-going: pay the balance before the deadline · If the minimum number of participants is not reached, the group buy is cancelled and everything is refunded.

The price shown covers the cost of buying the product on your behalf, international shipping, import handling and our service fee. GST (5%) is applied to all products at checkout and added on top of the price shown. If you use a promo code or points, GST is calculated on the discounted amount. Nothing further is charged after checkout. Tax is handled in accordance with the applicable Canadian and Korean regulations. All payments are made by Interac e-Transfer to pay@kgongoo.com. · Planning: free to join, or deposit only · On-going: full balance, before the deadline · Cancel before the deadline: full refund · Cancel after the deadline: no refund (the order has already been placed in Korea) · Threshold not reached during planning: full refund Refunds are sent by Interac e-Transfer and take 3–5 business days.

· The pickup date is an estimate and may change due to international shipping, customs, weather, or supplier circumstances. · A deadline may close early once the maximum quantity is reached. · A deadline may be adjusted at the operator's discretion. · We give as much notice as we can when a date changes.

· Product images are for reference and may differ slightly from the item you receive. · KGONGOO is a group-buying agent, not the manufacturer. · Manufacturing defects and quality faults are the manufacturer's responsibility; we can help you reach them. · We describe products as accurately as we can, but we rely on information from the manufacturer and cannot guarantee it is complete. · Please review the product information before deciding to buy.

· Duties and taxes inside Korea are the recipient's responsibility. · KGONGOO is not responsible for customs delays or seizures. · Delivery times within Korea are estimates and may change. · A personal customs clearance code (or resident registration number) is required by Korean customs. · Failed delivery caused by incorrect address details is the customer's responsibility.

· What we collect: name, email, phone number, Korean shipping details · Why: order processing, delivery, and customer communication · How long: 5 years after the transaction (Korean e-commerce law) · Shared with: delivery partners only See our Privacy Policy for the full detail.

· Points are awarded when you pick up your order. 100P = CAD $1. · Points expire after 12 months without use. · KGONGOO may change the points policy.

· We are not liable for delays outside our control. · We are not liable for customs or import problems. · We are not directly liable for manufacturing defects (we will help you reach the manufacturer). · We are liable for damage in transit — that is our core service. · Our total liability is limited to the value of the order in question.

· KGONGOO may update these terms from time to time. · Changes are posted on this website. · Continuing to use the service after a change means you accept the updated terms.

For questions about these terms, contact admin@kgongoo.com.